Refund policy

Return & Cancellation Policy

At WilsonHaus Coffee, every order directly supports rescue work - from pulling dogs from overcapacity shelters to funding spay and neuter prevention programs. Because our coffee is roasted in small batches to ensure freshness and quality, all orders are considered final once placed.

Order Confirmations

Once your order is submitted and confirmed, it immediately enters our fulfillment process. For this reason, we are unable to offer cancellations, refunds, or modifications after checkout.

Returns

Due to the perishable nature of our products, we do not accept returns.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@wilsonhauscoffeeco.com with your order number and photos of the issue. We will make it right.

We deeply appreciate your understanding. As a mission-driven specialty brand operating in small batches, this policy allows us to reduce waste, maintain quality, and continue funding life-saving rescue efforts.

Thank you for being part of Coffee to the Rescue.