Shipping policy

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). During high-volume launches, limited runs, or sell-out campaigns, processing times may extend slightly. We appreciate your patience as a small, mission-driven brand.

Shipping Methods

We ship via USPS and rates are calculated by weight and lcation it needs to travel. Tracking information will be emailed once your order ships.

Address Accuracy

Please ensure your shipping address is correct at checkout. WilsonHaus Coffee is not responsible for delays or lost packages due to incorrect or incomplete addresses provided at the time of purchase.

Delivery Delays

Once a package is in the hands of the carrier, delivery timelines are determined by the shipping provider. While we do everything we can to ensure prompt fulfillment, we are not responsible for carrier delays.

Lost or Stolen Packages

If your package shows as delivered but cannot be located, please contact your local carrier first. If you need assistance, reach out to us and we will do our best to help investigate.

Damaged Packages

If your order arrives damaged, please email us within 48 hours of delivery with your order number and clear photos of the package and product. We will make it right.